When struggling with this question, I remembered a recent television special on Starbucks discussing how Starbucks has had to adapt to changes in the market place to remain competitive yet has decided to use a type of "dual strategy" so it could retains its brand identity even while adapting its business strategy.
I was able to find an article (link below) that perfectly summarized the main issues from the television special. As the writer explains iconic brands, such as Starbucks, should "strategically manage the dual process of continuous innovation on the one hand and reinforce their guiding strategic brand." The article did an excellent job answering my original questions regarding how one should balance innovation and adaptation with maintaining the original goals and brand identity of the organization. Starbucks is a perfect example of this as they have remained a innovator and market leader while undergoing changes to their strategic business plan.
http://www.venturerepublic.com/resources/Starbucks_-_Challenges_to_iconic_brands.asp
Enjoyed the article Emily. I agree-companies need to adapt to stay competitive. But despite Starbucks' investment in advertising, I haven't noticed any changes in the way they conduct their business. In fact, I'm sitting at a Starbucks right now, and they don't appear to be any different as they were several years ago. Perhaps it's a testament to how successful Starbucks has been able to smoothly merge its original brand identity with its new, innovative brand identity.
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